Aurora, Colorado
1 comment
Not resolved

POOR PRINT QUALITY AND POOR CUSTOMER SERVICE.

Don't take my word for it just read this CRAZY email thread:

---------------Original Message---------------

From: Jerry Cunningham

To: 123Print Support Team - info@123print.com

Subject: Order Quality

To Whom It May Concern,

We placed this order with you a few months back and this past Tuesday the staff sent out our Holiday cards and used your return address labels on each envelope. Frankly, the print job on this order really is terrible. The ink on the majority of the labels is smudged and on some it looks like the ink has flaked off. In both cases, it makes the overall order seem very poor quality. Can you help me understand why this has happened, because we certainly do not want the order re-done if the same result will occur.

Thanks.

--------------------------------------------------­------

Dear Jerry,

Thank you for contacting us.

We're sorry for the inconvenience. Unfortunately, printing issues can happen sometimes in the production facility which is something that we can't control. However, we stand behind our 100% Satisfaction Guarantee which entitles anyone to return the product within 30 days of receiving it for a refund. Unfortunately, this item is already outside of the return period and we can no longer issue a refund. If you wish to reorder, we will be happy to give you a 30% off. You can use this discount code on your reorder, code is JAB30CE.

Sincerely,

123Print Customer Relations Team

--------------------------------------------------­------

First off, I would encourage you to re-read my previous email. You should notice that I am not asking for a refund, nor am I looking for a discount on a next order.

But let me get this straight... If I order thousands of labels from you, which come in rolls. I am required to unroll and check all of the labels within the first 30 days to ensure there are no problems with your print quality, which by the way you claim you don't have ANY control over. Does that sound about right?

Four things:

1) You are a printing company, right? And you don't have control over your print quality? That's like McDonalds saying they don't have control over the quality of their french fries.

2) I think your 100% Satisfaction Guarantee should read, "We at 123 Print have an absolute 100% satisfaction guarantee that we 100% stand behind, because we are 100% confident that its not a guarantee that we will ever have to deliver on, because we slap a disingenuous 30 limitation on it."

3) Proud moment for 123 Print

4) You are offering me a 30% discount off a new print order that might be just as screwed-up as this current order which I might not discover until well past your *** 30 day guarantee... Hmmm... Let me think about that.... NO THANK YOU, VERY MUCH!

I will gladly take my business elsewhere, but not before making sure that that ever-single-person in my social network and on many "review" blog, know how absurd your business is -- a printing company that doesn't have control over their printing and a 100% Bogus Guarantee...

There is an old adage that says, "Time either promotes you or exposes you." And that certainly applies here.

Time will tell...

Monetary Loss: $50.

Had an Experience with 123Print?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Tapia Locksmith Tapia Locksmith "I was scammed by a Val Tapia when I was forced to call a local napa locksmith after having my car keys stolen. He promised to delete all keys from..." Read more Thumbtack - Failure to full fill verbal painting contract. Thumbtack "PRISTINE, Megan Stotts was fully oriented on required painting 7 rooms w/connecting hallways, Stotts agreed to do the entire job for $3500, with a starting date of 12 November,2016. A..." Read more Thumbtack - Great Concept, but too many Fraudulent Requests for Services are Robot Generated! Thumbtack "I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be..." Read more Thumbtack - Customers won't even view your quote 60% of the time Thumbtack "I signed up for Thumbtack exactly 18 days ago. I submitted 21 detailed quotes to 21 leads I received throughout those 18 days. Usually I received about 3-15 leads every..." Read more Blue Bell Creameries - Mold in natural vanilla 1/2 gallon Blue Bell Creameries "we purchased two half gallon natural vanilla ice creams from Walmart on 7/21/17 and upon opening the one container we discovered there was mold on the container lid and in..." Read more Burgess Seed And Plant Company - Dead plants Burgess Seed And Plant Company "My plants came dead. I never received the Iris bulbs. The woman on the customer service desk told me without the shipping label there is nothing they can do. She..." Read more Popeyes Louisiana Kitchen - Bad experience and bad customer service Popeyes Louisiana Kitchen "I visited the popeyes location on the attached receipt to order the new cheddar biscuit butterfly shrimp deal. When I opened the tackle box, I alerted the manager that the..." Read more Prestige Flowers - What you buy is not what you get!! Prestige Flowers "I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had..." Read more